• Bonus Information

    • When are bonuses paid?

      Bonuses are calculated on the 10th of every month (weekdays only) and paid out the 19th of every month for the previous month’s activity.

    • How do I receive my bonus?

      Bonus payments are made via direct deposit to your nominated bank account. If you have not nominated a bank account, bonuses will be credited to your account and are able to be used as a credit whilst shopping on modere.com.au.
      Direct deposits may only be made to Australian bank accounts. Additions or changes to your bank account details made after the 10th of the month may not take effect until the following bonus month. Cheque bonus payments are available upon application in special circumstances. Cheques are mailed on the 19th of every month. The minimum amount for which Modere will issue a cheque is $20, a $10 service fee applies for each cheque issued.

    • How do I sign up for direct deposit?

      Start by logging in at shiftingretail.com.au click on Edit Profile in My Account. Simply include your BSB, account number, name and bank name.

  • Volume Month Information

    • When does the volume month close?

      Volume month normal close off will be on the last day of the month, even if that falls on a weekend.
      D1 will get 1 business day after normal close off, and D2 and above 2 business days to finalise their qualifications.

  • Personalized Web Page

    • How do I create or edit a personalized web page on shiftingretail.com.au?

      Log in to shiftingretail.com.au using your email address along with your password. Once logged in, click on Edit PWP in My Account, located in the top right corner of your screen. Follow the simple instructions to select your site name and personalise your page.

    • Where can I find my Promo Code?

      1. Log in to shiftingretail.com.au using your email address along with your password, click on My Account in the profile and your Promo code will be in a box on the right hand side of the page; OR
      2. Log in to modere.com.au using your email address along with your password, click on My Account in the profile and your Promo code will be in at the top of the page.

    • How do I invite someone?

      Log in to modere.com.au and click on the SHARE THE LOVE banner, at the end of the section you can complete email details to invite contacts to become Customers.

    • Where can I order Business Cards and Promo Cards?

      Log in to shiftingretail.com.au and click on Tools and Stationery and follow the instructions.

  • Account Information

    • How can I change my credit card details?

      1. Log in to shiftingretail.com.au, click on My Account in the profile and scroll down to the end of this section and click on ‘To edit address or payment profiles click Here’ and add/edit as required in the Shipping Address section; OR
      2. Log in to modere.com.au, click on My Account in the profile and add/edit as required in the Shipping Address section.

    • How do I reset my password?

      1. Log in to shiftingretail.com.au, click on My Account in the profile and scroll down to the Update Password section; OR
      2. Log in to modere.com.au, click on My Account in the profile and scroll down to the Update Password section.

    • How do I opt out of marketing emails?

      You can click ‘Unsubscribe’ on any marketing email from Modere or send an email to unsubscribe@modere.com.au. We cannot opt you out of operational emails as they contain information that you need to know, we promise to keep these to an absolute minimum.

    • Where can I order Business Cards and Promo Cards?

      Log in to shiftingretail.com.au and click on Tools and Stationery and follow the instructions.

  • Shipping Information

    • How does your shipping work?

      Our shipping rates are based on the weight of the parcel and where you live. We offer a Metro rate and Regional rate and also a cheaper 1kg rate (approx. 750g of product to allow for packaging). Rates are also available for orders over 25kg. As a general rule, freight to Metro areas is delivered within 3 business days and to Regional areas within 5 business days. Shipping is via the StarTrack and Australia Post networks. We cannot deliver to PO Boxes and encourage the use of Australia Post Parcel Collect and Parcel Lockers for a more flexible delivery.

    • Does Modere ship outside of Australia?

      No. Not at this time.

  • SmartShip

    • What is SmartShip?

      SmartShip is a program Modere created to help you conveniently replenish your lifestyle essentials. Products on SmartShip will arrive at your desired delivery destination automatically according to the intervals that you choose. For example, if you know you will need Energy Shot every other month and Shampoo every month, SmartShip automatically creates a new order for you and ships your product to you according to the selected timeline. You can cancel at any time by logging in at modere.com.au and selecting the My SmartShip profile.

    • How can I modify a SmartShip order?

      To modify your SmartShip order login at modere.com.au and then select the My SmartShip profile. For detailed instructions, please refer to the SmartShip Procedure.

    • How do I cancel my SmartShip order?

      To cancel your SmartShip order login at modere.com.au and then select the My SmartShip profile and remove all the items from the cart.

  • Returns

    • What is your Return Policy?

      Modere offers a 15 day refund guarantee to all Social Marketers. The Company shall deduct from the Social Marketer’s subsequent bonus payment and/or from the refund paid to the Social Marketer any bonuses or commissions received by the Social Marketer that were associated with the product returned.

    • How do I return an item?

      Return or exchange any Modere item in just 4 simple steps:
      1. All product must be returned by the Social Marketer who purchased directly from Modere.
      2. Email info@modere.com.au or call the Modere Service team on (08) 8364 3660 to explain the issue and get approval to return the product.
      3. The Service team will provide you with instructions on the best way to return your products. Please ensure that a copy of the original invoice is included in the return package.
      4. Package the Modere item/s you wish to return and address according to the instructions given in Step 2.
      5. Drop off at your nearest Post Office.

    • Can I exchange an item?

      You cannot exchange a non-defective product if you change your mind outside of the 15 days. Please follow step 2 from above to find out more.

    • My item arrived damaged. What do I do?

      We’re sorry to hear that. We realise that it is an inconvenience for you and hope to make this as easy for you as possible. Please contact us at your earliest convenience by calling (08) 8364 3660 and one of our Service team will work quickly to get a replacement product sent to you.